Marck-Abner Aime


About Me

Technical Product Analyst skilled in SQL and Linux with a basic understanding of TCP/IP. Currently I am a Technical Product Analyst at Redi2 Technologies

Location

Boston, MA
Education
    University of Massachusetts Amherst
    September, 2012 - May, 2016
    degree
    Bachelor's
    major
    Kinesiology
Work Experience
    Redi2 Technologies
    Technical Product Support Analyst
    Boston, MA, United States of America
    September, 2018 - present
    company
    Redi2 Technologies
    title
    Technical Product Support Analyst
    overview
    • Field incoming service desk calls/emails and formally log and track incidents using Zendesk • Independently troubleshoot and solve or escalate client incidents • Writing select statements with joins in SQL to create and deliver custom projects • Make database changes by writing update and delete statements. • Create internal and external documentation based on targeted audience.
    Definitive Healthcare
    data analyst
    Framingham, MA, United States of America
    March, 2018 - September, 2018
    UST Global
    Quality Assurance Intern
    Cambridge, MA, United States of America
    September, 2016 - February, 2017
Skills
Technical skills
bashpythonsql
Skills
bashPythonSaaSsql data toolsTechnical Support