Maria Frants

Bachelor's

Finance

Pre-Law

Spence-Chapin Services to Families and Children

CLIENT SERVICES COORDINATOR

• Manages and promptly responds to hundreds of incoming calls, emails, website inquiries, and website chat, providing information on home study, domestic, and international adoption. • Maintains SAM database to ensure collection of information and follow up on prospective adoptive families. • Assist with presenting adoption information in webinars and in-person information meetings. • Works closely with the team to ensure seamless transition of inquiries to appropriate staff members or other referral sources.