Marisa Yost

Bachelor's

Game Art & Animation

Lowe's

Customer Service Associate

Using Sterling, Genesis, MyRedVest, Microsoft Office, and other programs/software Communicating with customers about issues regarding their orders Operating office equipment (i.e. printers, scanners, fax machine, et cetera...) Typing 50-55 wpm with accuracy and precision Answering/Redirecting calls Accepting/denying returns Processing credit card payments Scheduling deliveries Multi-tasking alongside my team to serve various customers and situations Assisting customers with locating any items/services/associates they require Filling out and processing Lowe's credit cards applications for customers/contractors Contacting vendors to determine approximate arrival of ordered items Utilizing Lowe's Progressive Leasing (a financing option) for customers interested in the program Overseeing multiple self-checkout registers Taking the steps to prevent and reduce shrink/theft whenever possible Improvising/Problem-solving when needed, especially in high-stress situations Opening/Closing stores to satisfaction in a timely manner Greeting customers and providing excellent customer service to ensure repeat visits Training co-workers while following the guidelines/expectations/training of superiors Following and enforcing work safety protocols Familiarizing myself with various self-sufficient information, such as homesteading, filtering water, hydro-/aquaponics, cooking, building, et cetera... Researching constantly as a form of entertainment and as a means to further my skills and education Maintaining proper grammar—even when code-switching to a more informal dialect