- Troubleshoot and resolve technical issues with banking software and hardware, ensuring minimal downtime and smooth operation of electronic banking services
- Assist colleagues with system problems, providing IT support within the branch
- Manage and maintain secure access to banking systems, ensuring compliance with IT security protocols and procedures
- Perform routine system updates and maintenance checks to ensure all equipment is operational and up to date
- Utilize technical skills to verify electronic endorsements, digital payees, and electronic fund transfers, ensuring accurate and secure processing
- Independently manage the opening and closing procedures of the branch, including system start-up and shutdown, and ensuring all technical equipment is operational
- Operate core banking systems with accuracy and efficiency, including processing transactions and updating customer accounts