Mark Ledbetter
Location
Glen Burnie, MD
Education
U
University of Maryland-Global Campus
January 2013 - May 2017
degree
Bachelor's
major
Information Technology (IT)
Work Experience
C
CATALENT PHARMA SOLUTIONS
IT SERVICE DELIVERY AREA MANAGER NORTH AMERICA EAST
May 2024 - present
company
CATALENT PHARMA SOLUTIONS
title
IT SERVICE DELIVERY AREA MANAGER NORTH AMERICA EAST
overview
- Managed service delivery teams across multiple manufacturing sites across Eastern NA
- Delivered results consistent with ITIL best practices based on ticket analysis and RCAs
- Drove CI initiatives with external/internal teams to reduce spend and increase efficiencies
C
CATALENT PHARMA SOLUTIONS
MANAGER NETWORK INFRASTRUCTURE AND ARCHITECTURE
January 2022 - May 2024
C
CATALENT PHARMA SOLUTIONS
TECHNICAL ARCHITECT
January 2021 - January 2022
C
CATALENT PHARMA SOLUTIONS
NETWORK ARCHITECT CONTRACTOR
April 2020 - January 2021
S
SKYLINE TECHNOLOGY
SBS SOLUTIONS ARCHITECT
July 2018 - March 2020
See 1 More
Skills
Administrative OperationsArchitectureAutomationBackup DevicesBiotechnologyBusiness EfficiencyBusiness RequirementsChildren Development InterventionsCisco Certified Network AssociateCloud ComputingCommunication SkillsComputer NetworksDelivery of ProjectsDemonstration SkillsDesktop ComputingElectrical SwitchesEmployee OnboardingEngineering Design ProcessFirewalls (Computer Science)Good Manufacturing PracticesHard Work and DedicationHelp DeskInformation TechnologyInformation Technology Infrastructure Libraries (ITIL)Infrastructure ManagementIT Service ManagementManufacturingMicrosoft AzureMicrosoft Certified Systems EngineerMicrosoft Certified Technology SpecialistMicrosoft ExcelMicrosoft WindowsNetwork ArchitectureNetworking SkillsNetwork RoutersNetwork SegmentationNetwork ServerOutsourcingPassionatePharmaceuticalsPresalesPresentationsProblem SolvingProject ScopingSafety PrinciplesSalesSecurity ManagingService DeliveryTeam ManagementVoIPWireless Communications