- Collaborates with members of the Board, colleagues, and peers to develop technology and security roadmaps
- Responsible for $125B investment fund
- Architect and execute upon strategic plan to integrate Salesforce CRM, Five-9 Contact Center as a Service, ERP
- Manage diverse shift in the Fintech marketplace to ensure systems in use by the Commonwealth keep pace or
- Improve customer experience through the implementation of highly customized Contact Center as a Service
- Develop security architecture for internal and external identities to improve fraud identification capabilities
- Implementing A/I platforms to quickly scan and redline legal contracts thus reducing time and expense associated with evaluating Non-Disclosure Agreements and other repetitive paperwork
- Developed biennial budget of $19.3M (excluding payroll) to support security, infrastructure, and application
- Provides leadership in support of multiple External and Internal Audit exercises, developed Business Continuity and Disaster Recovery programs
- Architected and executed ground up re-architecture of the VRS technology and governance environments
- Implementing complex identity and access management (IAM) ecosystem to service internal and external
- Conversion from Cisco to Arista networking (Wi-Fi and Wired
- Exude phenomenal customer service, leads by example
U
U S International Development Finance
VP Chief Information Officer
Washington, DC, US
February 2019 - April 2021
N
National Institutes of Health
Chief Information Officer
Bethesda, MD, US
April 2016 - February 2019
D
Department of Justice
Deputy Chief Information Officer
Washington, DC, US
January 2015 - April 2016
U
US Patent and Trademark Office
Branch Chief
Alexandria, VA, US
June 2012 - January 2015
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Skills
Accounting SystemsAccounts PayableAdaptabilityAdministration of MedicationsAdministrative OperationsAgile MethodologyAirspaceAmazon Web ServicesAnesthesiologyApplication Portfolio ManagementApplication Programming Interfaces (APIs)Application ServicesArchitectureArtificial IntelligenceAsset ManagementAuditing SkillsAudit PlanningAutomationBanking ServicesBankruptciesBiologyBrand ManagementBudgeting SkillsBusiness ContinuityBusiness Continuity PlanningBusiness ExcellenceBusiness InformaticsBusiness IntelligenceBusiness PartnershipsBusiness PlanningBusiness ProcessesBusiness Process ImprovementBusiness RequirementsBusiness TransformationCall CentersCash Register OperationCasualty MovementCatering ActivitiesCiscoClinical EngineeringClinical ResearchClinical WorksCloud ComputingCloud ServicesCoaxCommercial Off-The-ShelfCommunication SkillsComputer NetworksComputer SecurityConsultingContract ManagementCoordination SkillsCreating PrototypesCultural ActivitiesCustomer ExperienceCustomer Relationship ManagementCustomer ServiceData CentersData IntegrityDesktop ComputingDevOpsDisaster RecoveryDockerElectrical WiringsElectromagnetic CompatibilityElectronic Medical RecordsElectronicsEnergy ProductionEnterprise Resource PlanningErgonomicsEvent ManagementExcellence in ServiceExtensible Markup Language (XML)Feasibility StudiesFinancial ConsolidationFinancial InstitutionFinancial ManagementFinancial StocksFinancial SystemsFintechGovernanceHealth CareHealth Insurance Portability and Accountability Act ComplianceHealth Level Seven InternationalHealth PhysicsHospital Information SystemsHuman Resources Information System (HRIS)HVACIBM HTTP ServersIdentity and Access ManagementImagingInformation SystemsInformation TechnologyInformation Technology Infrastructure Libraries (ITIL)Infrastructure DesignInfrastructure ManagementInnovationInstant Messaging TechnologyIntellectual CapitalIntelligence AssessmentInterpersonal SkillsIntranetIssue Tracking SystemsIT ManagementIT Service ManagementJuniperJusticeKnowledge of EngineeringKnowledge of FinanceKnowledge of PatentsKnowledge of VideoconferencingKubernetesLaboratory Information Management SystemsLeadershipLogical SecurityLong-Term CareMaintenanceManagement of ChangesManagement SystemsMarketingMedical PracticesMedical PrescriptionsMentoringMergers and AcquisitionsMicrofinanceMicrosoft AccessMicrosoft AzureMicrosoft DynamicsMicrosoft LyncMicrosoft OfficeMicrosoft SharePointMoney InvestmentsNetwork Access ControlNetwork ArchitectureNetwork EngineeringNetworking SkillsNetwork ServerNew MediaNon-Disclosure AgreementsNovell NetWareNuclear MedicineNutanixObstetricsOperating ExpensesOracle ErpOracle HyperionOrganizational StructuresOrganization DevelopmentOutsourcingPacsPalo Alto NetworksPayroll ManagementPerioperative CarePhysical SecurityPlant ManagementPortfolio ManagementPost-Anesthesia Care UnitPower BIPresentationsPrivileged Access ManagementProcurement ManagementProfessional ServicesProject FinanceProject ManagementRadiation OncologyRecords ManagementRecruitmentRedlineRegulatory ComplianceReinsuranceRemote Access TechnologyRequirements AnalysisResearch and DevelopmentResource UtilizationReturn on InvestmentRisk AnalysisSafety PrinciplesSalesforce.ComSatellitesSciencesScrum MethodologySecurity Requirements AnalysisSelf MotivationServer FarmsSocialization ProcessesSoftware as a ServiceSoftware Configuration ManagementSoftware EngineeringSoftware Requirements AnalysisSoftware SafetyStakeholder ManagementStrategic ManagementStrategic ThinkingSubsystemsSurgical Operations RoomsSurgical ProceduresSurveysSystem AvailabilitySystems Development Life CycleTableau (Software)Team WorkingTechnical StandardTechnical SupervisionTechnology StrategiesTelecommunicationsTelephone SkillsTelepresenceTelevisionTransportation ManagementUnified CommunicationsUnified MessagingUptimeUser AssistanceUser Requirements DocumentsVenture CapitalVeterinary MedicineVirtualization TechnologyVMware VSphereVoIPWeb ApplicationsWebcastWi-Fi TechnologyWireless CommunicationsWireless NetworksWorkflows