Marquesha Martin

About Me

Non-traditional college student majoring in Information Technology for the purpose to teach others the skillsets that I have gained in my chosen field.

Location

Chicago, IL
Education
    Franklin University
    April 2023 - May 2025
    degree
    Associate's
    major
    Information Technology (IT)
    Sinclair Community College
Work Experience
    Atos/WebHelp IT Solutions
    IT Service Desk Agent Level 1
    Mason, OH, US
    November 2021 - July 2022
    company
    Atos/WebHelp IT Solutions
    title
    IT Service Desk Agent Level 1
    overview
    - Exceeds time expectations and metrics - Resolves customer issues in 4-12 minutes 87-95% of the time - Document and resolve incidents according to process specifications - Forward incidents which cannot be resolved to downstream support groups according to process - Record and process incidents and service requests according to process specifications - Initiate escalations according to process specifications - Communicate with users to understand issues and provide solutions
    Sinclair Community College
    IT Lab Assistant
    Dayton, OH, US
    October 2021 - November 2021
Fun Fact

I have two pieces of poetry published in a book dedicated to survivors of abuse. I am a survivor of abuse. Recently, earned a GPA of 4.0 as a current student at Franklin University. I am a Capricorn--January 15th Started a e-commerce business this year.

Passion

I'm motivated by a genuine desire to make a positive impact. Helping others brings me joy and fulfillment. I'm passionate about promoting kindness, empowerment, and equality. Together, we can create a better world for everyone.

Skills
Technical skills
c++python
Skills
Data EntryMicrosoft OfficeMicrosoft Visual Studio C++
Hobbies
Research on Various Topics, Poetry, Sewing,