Marva Walls
Location
Memphis, TN
Education
U
University of Memphis
April 2023 - April 2024
degree
Bachelor's
major
Healthcare Management
E
East High School
Work Experience
Call Center Rep
January 2021 - December 2023
title
Call Center Rep
overview
- Right at home (Home facilities
- Assisted customers with product inquiries, order placement, and account
- Resolved customer issues and complaints promptly and effectively
- Processed returns, refunds, and exchanges according to company policies and procedures
- Provided product recommendations and upsell opportunities to enhance
- Participated in training sessions to expand product knowledge and improve
Customer Service Rep
January 2021 - December 2023
Skills
Languages
EnglishSpanish
Skills
AdaptabilityAttention to DetailCall CentersCommunication SkillsConflict ResolutionCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportFriendlinessMedical Office SkillsPositive AttitudeProblem SolvingReceptivitySalesService QualityTeam WorkingTime ManagementTraining ActivitiesUpselling Skills