Melanie Jones
Location
Simpsonville, SC
Education
B
Brown Mackie College-Greenville
June 2014 - August 2016
degree
Bachelor's
major
Criminal Justice
Work Experience
T
TD Bank
Bilingual Credit Card Representative
January 2023 - present
company
TD Bank
title
Bilingual Credit Card Representative
overview
- Provide exceptional customer service to credit cardholders in both English and Spanish, addressing inquiries, resolving disputes, and explaining credit card
- Handle inbound and outbound calls, emails, and live chats, maintaining a high
- Identify opportunities to cross-sell additional bank products and services to customers, contributing to revenue generation and customer retention
- Collaborate with other departments, such as fraud prevention and collections, to investigate and resolve customer issues promptly
A
Allstate
Insurance Claims Liability Adjuster
April 2019 - March 2023
G
George Sink Injury Lawyers
Paralegal
July 2022 - January 2023
G
Greenville County
Dispatcher
September 2018 - April 2019
Skills
Languages
EnglishSpanish
Skills
Ability to MultitaskActive Listening SkillsAnalytical ThinkingApplied ScienceAttention to DetailCall CentersCase ManagementCivil Procedure LawClient OnboardingCommunication SkillsContract ManagementCoordination SkillsCost ModellingCriminal JusticeCrisis ManagementCross SellingCrowd ControlCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceDamage ControlDatabasesDemonstration SkillsExecution of ContractsFraud Prevention and DetectionIncident ResponseInsurance Claim ProcessingInsurance Management and AftercareInterpersonal SkillsJusticeLaw EnforcementLaw Practice Management SoftwareLegal KnowledgeLegal LawsuitsLegal ResearchLegal ServicesManagement SoftwareMedical EmergenciesMedical RecordsNegotiation SkillsPersonal Injury LawProblem SolvingProfessional AttitudeRadioRecords ManagementResearch SkillsSafety PrinciplesSalesService OrientationSuccess Driven PersonTime ManagementTraffic ControlTyping SkillsWriting of Reports