Melvin Cuffee
Location
Morrow, GA
Education
G
Georgia State University
August 2019 - May 2021
degree
Associate's
major
Business Administration
Work Experience
C
Conifer Health Solutions
Remote Customer Support Representative
May 2024 - present
company
Conifer Health Solutions
title
Remote Customer Support Representative
overview
- Phone-based role with occasional email/chat support
- Provide exceptional customer service to clients via phone, assisting with inquiries, troubleshooting, and resolving product/service issues
- Maintain high customer satisfaction ratings through effective communication and problem resolution
- Document customer interactions in CRM system and track service levels to meet team KPIs
- Adapt communication style to meet customer needs while maintaining a professional tone
A
Apple
Remote Virtual Assistant
August 2023 - present
Remote Content Moderator
December 2022 - August 2023
T
T mobile
Remote Sales Representative
July 2021 - December 2022
Skills
Administrative OperationsBusiness AdministrationBusiness DevelopmentCommunication SkillsCustomer Communications ManagementCustomer Demand PlanningCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportData Entry SkillsHard Work and DedicationKnowledge of Purchasing ProcessesMarketingMicrosoft OfficeMicrosoft TeamsProblem SolvingRecords ManagementSalesSchedulingSocial MediaUser Generated Content