Miah Little

No Degree

Early Childhood Education

Northeastern Illinois University

Financial Aid Front Desk Aide

- Greet students and visitors warmly, creating a welcoming and helpful environment - Manage incoming inquiries via phone, email, and in-person, directing them to the appropriate staff members - Provide accurate and up-to-date information regarding financial aid programs, application processes, and eligibility criteria - Assist in the distribution of financial aid forms, documents, and informational materials to students - Schedule appointments for students with financial aid advisors - Manage appointment calendars and assist in coordinating meetings between students and advisors - Ensure data accuracy and confidentiality in handling sensitive student information - Collect and organize financial aid documents from students, ensuring completeness and accuracy - Assist in scanning, filing, and maintaining digital and physical records - Assist students in resolving common issues related to financial aid applications and disbursements - Escalate complex issues to the appropriate staff members for resolution