Michael Cunningham

Bachelor's

Network Systems Administration

HX5

System Service Representative

- Providing good customer service and technical support to customers, providing technical support to the IT department when needed, maintaining a high level of proficiency in the systems they use and be able to demonstrate proficiency in new technologies, Determining the best way to resolve an issue, and make recommendations for resolution of the problem - Key Achievement - Performed troubleshooting and assistance with installing and configuring third party product/services in order to resolve issues - Provided a high level of customer service to ensure systems are performing properly and that problems are resolved in a timely manner - Performed routine system maintenance tasks and maintained documentation and training materials - Identified and resolved problems related to product or services to the company - Coordinated Cybersecurity/ATO requirements with Government Cybersecurity/IA personnel, including the ISSM, ISSO, ISEO, and COR