Michael Palma
Location
Irvine, CA
Education
U
University of Oregon
June 2010 - September 2014
degree
Bachelor's
majors
Business Administration
Political Science
U
University of Oregon College of Arts and Sciences
Work Experience
G
Google
Global Google Workspace Support Vendor Delivery Lead
January 2023 - present
company
Google
title
Global Google Workspace Support Vendor Delivery Lead
overview
- Lead high-performing team of four Google program managers
- Oversee the successful delivery of technical support
- Drive continuous improvement in customer experience and cost eũciency through rigorous monitoring of key
- Built strong cross-functional partnerships with regional stakehold ers and c-suite executives to eŦectively
- Fostered a collaborative, results-oriented team culture
G
Google
Service Delivery Program Manager
August 2020 - December 2023
G Suite Preluxe Support Program Manager
May 2019 - July 2020
Support Specialist gTech DV360
October 2017 - June 2019
Staũng Services Associate
January 2016 - October 2017
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Skills
Ability to Speak in PublicAutomationBusiness PartnershipsBusiness Process ImprovementCloud ComputingCoordination SkillsCost ReductionCreativityCultural ActivitiesCustomer ExperienceCustomer SatisfactionCustomer SupportCyclingData VisualizationElectronic Design AutomationEngineering SupportEntrepreneurshipEvent ManagementFocus GroupForecasting SkillsGoogle CloudInternational RelationsInternational SalesInterviewingKnowledge of CampaignsKnowledge of EngineeringManagement of ChangesMarketingMetricsMicrosoft ExcelMicrosoft PowerPointNegotiation of ContractsNegotiation SkillsPhotography SkillsPilot ExperimentPolitical ScienceProcess DesignProgram ManagementRecruitmentSafety PrinciplesSalesSciencesService DeliverySQL DatabasesStrategic ThinkingSuccess Driven PersonSwimming SkillsTeam WorkingTechnical Support