Mikala Ross


Location

San Jose, California
Education
    San Jose State University
    August, 2015 - June, 2019
    degree
    Bachelor's
    majors
    Finance
    International Business
Work Experience
    Preston Wynne Spa
    Guest Services Lead
    June, 2017 - present
    company
    Preston Wynne Spa
    title
    Guest Services Lead
    overview
    • Communicating with clients and handling any client complaints in such a way that meets the customer’s needs • Coordinating a partnership with BlueBoard Inc. with the creation of various packages and scheduling of VIP clients • Lead trainer for all new hires for the concierge team • Massage membership management – processing credit card charges, facilitating membership improvements, and communicating with members • Assisting with various delegated tasks including, but not limited to: service price changes, requesting and scheduling on-call technicians, and creating service packages • Processing any permanent schedule changes, unpaid time off requests, and fixing time clock errors for all staff members • Inputting all breaks and lunches into the appointment schedule for 30+ technicians
    Preston Wynne Spa
    Concierge
    November, 2015 - June, 2017
    Off Broadway Shoe Warehouse
    Sales Associate/Cashier
    March, 2015 - November, 2015
Skills
Languages
EnglishSpanish
Skills
• Dedication to completing tasks within the specified deadlinesFacebook, Twitter, Instagram, Pinterest, Snapchat, WordPress and WixMicrosoft Excel, Microsoft Word, Microsoft PowerPoint, Prezi, ,IMovie,MS Word, Excel & PowerPoint; Social Media Savvy; email; Strategic; Communication; Decision-making; Detail-oriented; Personable; Positive; Motivated; Creative; Highly adaptable; Organized; Coordinating schedulesPOS
Leadership
    Alpha Xi Delta Fraternity
    Financial Vice President
    August, 2016 - present
    Associated Students Finance Committee
    Committee Member
    August, 2017 - May, 2018
Hobbies
Backpacking
Cooking
Hiking
Listening to Music
Reading
Volleyball
Traveling