Mikeyah Grice

Other degree

Assurant

Customer Support Specialist II

• Answer inbound calls and perform outbound calls to address customer inquiries. • Assist with the processing home insurance claims, ensuring accurate and timely service. • Research and resolve homeowner concerns with repairs on homes. • Educate homeowners about claim processing procedures. Insurance disbursement amounts.. • Provide guidance to homeowners to monitor and complete claims as quickly as possible. • Perform outbound calls when needed for follow-ups on repairs. • Demonstrate skills in de-escalating situations to maintain a calm and productive service environment.