Mimi Caraway

Bachelor's

Supply Chain Management

Infosys

Reverse Logistics Supervisor

- Provide level-1 triage services for reverse logistics help desk requests - Building and maintaining strategic planning partnerships with all impacted business units - Review returns and process through SAP - Implement programs that drive efficiency, cost control and cycle-time reduction - Administer company policies, including quarterly performance reviews - Support operational processes such as Spares management, order maintenance, and system transactions - Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support - Create FAQs and training documentation for the end user - Conduct Info sessions to the business end-users