Minela Sljoka

Bachelor's

Finance

Marketing

Lifetime Wellness

concierge

• Assisted members with account maintenance and transactions including program and product payments • Built strong relationships with current and potential members by engaging in the day-to-day discovery of member’s needs and challenges, providing solutions, and connecting them to departments that could assist their goals • Consistently achieved month-over-month growth within the club’s sales quota by conducting facility tours, connecting with guests, and conducting cold calls • Engaged in service recovery for members, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction • Recognized as March Service Champion for commitment to creating next-level service experiences