Misael Burgos
Location
Union City, NJ
Education
R
Rutgers University-Newark
January 2023 - May 2024
degree
Bachelor's
major
Marketing
H
Hudson County Community College
Work Experience
M
Maximus Remote NJ
Inbound Customer Service Representative
March 2022 - present
company
Maximus Remote NJ
title
Inbound Customer Service Representative
overview
- Summary of duties
- Managed, screen, and process 40+ calls daily with a call management system and web-based communications
- Worked closely with management departments to identify and deliver solutions to customers
- Maintained detailed records of all customer interactions and account issues, reducing documentation errors
- Successfully de-escalated challenging customer scenarios, maintaining high levels of customer satisfaction
W
Walmart
Cashier/Self checkout Host
Secaucus, NJ, US
September 2018 - February 2020
Skills
AccountingBusiness MarketingBusiness to Business CommerceCommunication SkillsConsumer EngagementCustomer SatisfactionCustomer ServiceDigital MarketingGoogle AdSenseGoogle AnalyticsGoogle SuiteHubspotManagement SystemsMarketingMarketing IntelligenceMerchandisingMicrosoft ExcelMicrosoft OfficeMicrosoft WordOperations ManagementSearch Engine OptimizationShoppingStock ControlStrategies of MarketingWeb Applications