Mohammad Sheikh

MBA

Information Technology (IT)

American Express

Director of Product Development Online Customer Engagement OCE

- Oversee a diverse product Portfolio in the Product Experience Frameworks, focusing on Global Markets - Customer engagement, Onboarding, Registration, Activation, Wallets, and Enterprise Backend Services - Lead and coach a team of platform product managers and associate product managers - Built and communicated the vision and roadmap for the Enterprise Content Management System - Enterprise Forms, and Web and Mobile Enterprise Onboarding Platforms, outlining precise business - Drive business outcomes and key results around the discoverability of content and features, decreasing - Form hypotheses, define metrics, analyze KPIs, and collect customer feedback to continuously improve the product and refine the roadmap - Foster platform adoption, cultivate relationships with key platform users, and gather qualitative and quantitative insights to refine the product strategy - Collaborate closely with the Engineering leadership to create top-tier features such experimentation - Developed excellent working relationships with a diverse set of stakeholders from our global markets - Participate actively in solving business problems, mastering a complex enterprise technical landscape, to help the team select the optimal approach to problems involving many systems and technologies - Drive the roadmap, synthesizing enterprise-level priorities and dependencies, initiatives that deliver on your - Developed and executed an inclusive digital experience strategy that aligns with American Express business - Lead and mentor cross-functional teams, including UX, Digital Product, and Digital Production to Launch - Various Compliance and Non-Compliance changes to Amex Customer Engagement Journey/Experiences - Stay abreast of new trends and industry best practices to inform and apply them to requirements