• · Dedicated IT Support for Shearman and Sterling internationally, duties include : Troubleshooting Internet Connectivity, driver installations, program support, MS Office Support, Printer installations, Windows 10 systems support, Active Directory Troubleshooting (Password resets, Group additions/removals), VPN troubleshooting, mapping networks, Video and audio troubleshooting, Scheduling onsite visits for local technicians, Creating and maintain Knowledge base articles, Document management troubleshooting, Ticketing/documenting each interaction for future troubleshooting, maintain SLA standards