Mokom Roy

Location

Texas City, TX
Education
    Western Governors University
    January 2019 - January 2022
    degree
    Bachelor's
    major
    Information Technology (IT)
Work Experience
    Sagility
    Customer Service Representative Help Desk
    Dallas, TX, US
    May 2022 - June 2025
    company
    Sagility
    title
    Customer Service Representative Help Desk
    Spectaforce
    Customer Representative Agent
    Dallas, TX, US
    May 2020 - March 2022
Skills
Ability to MultitaskAdministrative OperationsBilling ProcessesBusiness DevelopmentBusiness PartnershipsBusiness ProcessesBusiness Process ImprovementCall CentersCommunication SkillsConfidentialityConfluenceCoordination SkillsCustomer Demand PlanningCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceData ProtectionFriendlinessHard Work and DedicationHealth CareHelp DeskIT ManagementJIRAKnowledge of FaxLogistics OperationsMicrosoft ExcelMicrosoft OneNoteMicrosoft OutlookMicrosoft TeamsMicrosoft WordNetworking SkillsPassionatePatient Needs AssessmentPharmaceutical PracticesPharmaceuticalsProgress ReportsQuality ManagementReceptivityRegulatory AffairsSalesSelf MotivationService DeliveryStakeholder ManagementSuccess Driven PersonTeam WorkingTillage ProcessTraining ActivitiesTrustworthiness