Monica Andujar
Location
Miami, FL
Education
F
Florida International University
June 2022 - April 2024
degree
Master's
major
Hospitality
F
Florida International University College of Business
Work Experience
O
Overseas Network
Senior B2B Account Manager and Senior Luxury Travel Specialist
Miami, FL, US
April 2023 - March 2024
company
Overseas Network
title
Senior B2B Account Manager and Senior Luxury Travel Specialist
overview
- Successfully designed and managed the onboarding of 70+ agents that increased revenue and margin
- Drove revenue growth through upselling and cross-selling opportunities
- Implemented a profit optimization strategy that enhanced profitability by over 10% through strategic
- Enhanced and cultivated relationships with over 60 key accounts, with over 160 individual customer
- Analyzed customer feedback and usage data to identify areas for improvement, leading to the implementation
Junior B2B Account Manager and Luxury Travel Specialist
March 2021 - April 2023
O
One Park Financial
Final Underwriter
Miami, FL, US
November 2020 - January 2021
F
Florida International University
Office Assistant Office of Engagement
Miami, FL, US
October 2019 - June 2020
C
Customer Service Division
Business Unit Intern
Santo Domingo, DO
March 2019 - June 2019
See 1 More
Skills
Languages
EnglishSpanish
Skills
Anti Money LaunderingBanking ServicesBusiness AdministrationBusiness to Business CommerceCommunication SkillsCross SellingCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceData CleansingData QualityDecision Making SkillsEmployee OnboardingEmployee RetentionExcellence in ServiceFinancial AccountingFinancial InstrumentFinancial UnderwritingFirst DataGoogle SuiteHospitality ManagementHubspotKnowledge of FinanceKnowledge of HospitalityMarketingMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPassionateProfessional ResponsibilityProject ManagementQuality ControlRevenue GrowthRisk AnalysisRisk ReductionSalesforce.ComSoftware as a ServiceStakeholder ManagementStrategic ThinkingSuccess Driven PersonTraining ActivitiesUpselling Skills