Na'Charlesia Floyd

Bachelor's

Biology

Nasdaq

Client Service Delivery Analyst

Provided comprehensive phone, live chat, and Microsoft Outlook email support to 75+ C-Level Executives, Board Members, Analysts, Financial Adivsors, and other investment experts, offering guidance on award-winning board portal solutions such as Nasdaq eVestment Analytics, Market Lens, Research Management, and Holdings Analysis - Troubleshot 25+ technical/account setting issues across various platforms including iOS, Mac, Windows, and Android, enhancing user experience and satisfaction using Salesforce solution - Produced 15 customized reports and charts for clients using eVestment Powerlink plugin within Excel, facilitating informed decision-making and strategic investment endeavors - Scheduled meetings and coordinated communication with clients using Microsoft Outlook, ensuring efficient and timely interactions. - Liaised with internal stakeholders to advocate for clients’ needs, resulting in the creation of 10 bugs/enhancement tickets using Jira/Confluence, driving platform improvements for enhanced client satisfaction - Received 5+ exceptional customer service reviews.