Nakia Jenkins

Location

Pikesville, MD
Upper Marlboro, MD
Education
    Bowie State University
    August 2020 - May 2024
    degree
    Bachelor's
    majors
    Criminal Justice
    Forensic Science
    Charles Herbert Flowers High School
Work Experience
    Protocall Communications
    Business Lead Specialist
    Hanover, MD, US
    February 2023 - present
    company
    Protocall Communications
    title
    Business Lead Specialist
    overview
    - CRM, cold calling, script reading, customer service, appointment scheduling, data entry
    Home Genius Exteriors
    Call Center Representative
    Hyattsville, MD, US
    August 2022 - January 2023
    Smoothie King
    Manager
    Upper Marlboro, MD, US
    May 2021 - August 2022
    Six Flags
    Game operator customer service
    Bowie, MD, US
    March 2021 - July 2021
    Degrees Neapolitan Pizzeria
    Shift Leader
    Woodmore, MD, US
    July 2016 - January 2021
Skills
Administrative OperationsBusiness PlanningCalendar ManagementCall CentersCarrying out AssessmentsCash Register OperationCold Calling SalesCommunication SkillsCoordination SkillsCriminal JusticeCustomer Relationship ManagementCustomer ServiceCustomer SupportData Entry SkillsFood SafetyHeavy EquipmentLeadershipMicrosoft OfficeMicrosoft WordNegotiation SkillsPersuasivenessProblem SolvingReliabilityRestaurant OperationRetail CommerceSalesSchedulingStock ControlTeam ManagementTrustworthinessUpselling Skills