Nancy Payan
Location
Kansas City, MO
Education
J
Johnson County Community College
August 2024 - April 2026
degree
Associate's
major
Medical Billing and Coding
Work Experience
S
Signature Performance
Remote Veterans Affairs Provider Experience Relation/Customer Service
Omaha, NE, US
February 2024 - present
company
Signature Performance
title
Remote Veterans Affairs Provider Experience Relation/Customer Service
overview
- Research and evaluate medical claims and benefits for proper adjudication (Gave eligibility, claims status, denial reasons
- Used multiple systems such as client systems, soft phone systems (Five9), and customer relationship management software
- Document call activity and make requests for corrective action into VA systems
- Conducted every transaction with a customer focused, courteous approach that will ensure first call resolution while maintaining productions standards
- Maintained access to all client systems, as assigned
K
Kansas City Orthopaedic Institute
Hospital Admissions Representative
Leawood, KS, US
April 2022 - September 2023
A
ATR Sales
Customer Service Sales Order Entry
Santa Ana, CA, US
April 2021 - October 2022
E
Envista
Spark Aligner Order Entry Technician
Santa Ana, CA, US
September 2020 - March 2021
Skills
Languages
EnglishSpanish
Skills
Apache SparkBiologyCertified Playground Safety InspectorCommunication SkillsCorrective and Preventive ActionCourtesyCultural ActivitiesCustomer Relationship ManagementCustomer ServiceExpeditingGeneral KnowledgeHospital AdmissionsInsurance Claim ProcessingKnowledge of PatentsKnowledge of Purchasing ProcessesManagement SoftwareMediationMedical TerminologyMicrosoft AccessNumerical AnalysisOracle ApplicationsOrganic ChemistryOrthopaedicsPatient Needs AssessmentPhysical TherapyPhysicsProcurement ManagementSalesSales OrdersSchedulingService OrientationStock ControlStrategies of PricingTelephone SkillsWorkday