Natalie Permenter

Bachelor's

Business Administration

Human Resources

MD Anderson Cancer Center

Patient Advocacy

•Provide outstanding service to employees and customers, promptly responding to 300+ telephone calls daily and solving problems while maintaining confidentiality. • Employ internal CRM system to gather operational data and generate reports and statistics that support senior management’s decisions across different business areas. • Coordinate 10+ departmental projects and employee events to boost morale and engagement, including employee appreciation month, handling all logistics and earning high retention and employee satisfaction ratings. • Devised and launched institutional programs, ensuring that all activities support the organization’s mission and vision while representing core values and maintaining compliance with applicable regulations. • Deliver comprehensive training to 20+ new employees on administrative and departmental policies. • Supply technical and customer support to the entire team, leveraging industry experience to diagnose and repair problems as they arise. • Analyze feedback from customers and employees to increase productivity and efficiency of operations