Natasha Skaalrud

Bachelor's

Economics

Environmental Studies

Synopsys Inc

Customer Success Manager

Client's primary point of contact throughout the entire customer life cycle (new customer, adoption, proficiency, expansion, renewal). Advocate for the customer by working closely with professional services, product management, and customer support teams. Develop, deliver and execute customer success plans which outline critical success factors and measures for success. Drive customer adoption through training and development of best practices to continually create incremental value. Maintain strong customer retention rates aligned with corporate goals. Partner with sales by identifying new business opportunities for expanding the Synopsys footprint within the customer base.