Nazmie Tota Demaj

Location

Elmwood Park, NJ
Education
    Montclair State University
    January 2020 - December 2023
    degree
    Bachelor's
    major
    Management Information Systems
    Bergen Community College
Work Experience
    Montclair State University
    IT Support Technician
    Montclair, NJ, US
    November 2022 - January 2024
    company
    Montclair State University
    title
    IT Support Technician
    overview
    - Provided first-level technical support to end-users via phone, email, and in-person, resolving - Diagnosed and troubleshooted desktops, laptops, printers, and network devices, ensuring minimal - Collaborated with the IT team, resolved technical issues and escalated tickets to the right - Maintained accurate records of technical issues, solutions, and user information in the ticketing - Assist in the development and implementation of IT policies and procedures
    Top Shield Construction
    Administrative Assistant
    Elmwood Park, NJ, US
    January 2020 - November 2022
Skills
AccountingAdministrative OperationsAmazon Web ServicesApple Mac SystemsBigQueryCitrix SystemsComputer SecurityConstructionDesktop ComputingLaptopsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNetworking SkillsPrintingPython (Programming Language)ServicenowSocial MediaSoftware EngineeringSQL DatabasesTableau (Software)Technical SupportTelephone SkillsUser Information