Nestor Ramirez
Location
Union, NJ
Orange, NJ
Education
K
Kean University
September 2021 - September 2025
degree
Bachelor's
major
Business
Work Experience
G
Giorgio Armani
InformationTechnology Assistant
New York, NY, US
May 2024 - September 2024
company
Giorgio Armani
title
InformationTechnology Assistant
overview
- Created and configured 50+ Active Directory accounts monthly based on Personnel Action Database requests
- Introduced to PDQ Deploy and automated software installations (MS Office, SAP) with configuration of Cisco
- VPN and Zscaler firewall for new users, streamlining the setup process
- Resolved an average of 15+ technical support tickets daily via Zoho Service Desk, addressing device setup
- Managed the upgrade de ployment of iPhone 14's for 500 employees, including GA and A X stores nationwide
- Delivered remote assistance using Microsoft Endpoint Configuration Manager for troubleshooting and setting
G
Giorgio Armani
InformationTechnology Intern
New York, NY, US
January 2024 - April 2024
Skills
Languages
EnglishSpanish
Skills
Active DirectoryAdaptabilityAttention to DetailAutomationBusiness InformaticsCiscoCommunication SkillsCorporate ClientsCuriosityCustomer Relationship ManagementCustomer ServiceDatabasesDesktop ComputingDynamic Host Configuration ProtocolEmployee OnboardingEvent ManagementFirewalls (Computer Science)Information TechnologyKnowledge of LawsMartial ArtsMentoringMicrosoft OfficeMicrosoft OutlookMicrosoft TeamsMicrosoft WindowsMobile Device ManagementMulti-Factor AuthenticationOffice SuitePhysical FitnessPrintingProblem SolvingPublic AffairsPunctualityRemote SupportSafety PrinciplesSales PromotionSAP ApplicationsService OrientationStreamlineSuccess Driven PersonSystem Center Configuration ManagerTeam WorkingTechnical SkillsTechnical SupportTime ManagementUser AssistanceVirtual Private Networks (VPN)Windows Remote AssistanceWorkflowsWorkstationsZoho Office Suite