Nicholas Nowlin
Location
Bowie, MD
Education
B
Bowie State University
August 2018 - April 2022
degree
Bachelor's
major
Information Technology (IT)
Work Experience
C
Collins Aerospace
Technician/Incident Manager
March 2024 - July 2024
company
Collins Aerospace
title
Technician/Incident Manager
overview
- Provide first-level support for transport router-related incidents, escalating complex issues to technical support
- Worked with ARINC: "ASIMS" (ARINC Service order Inventory and Maintenance System) platform
- Remedy ticketing system: Creating about 25+ tickets a day with quick response times. AOC manages about 400
- Collaborate with network technical support to troubleshoot, deploy, and configure routers
- Monitor ARINC equipment rack and routers
- Request system equipment kit checks like power-cycling, verifying cabling to equipment, with airport personnel or
- Maintain accurate logs of network activities, incidents, and resolutions
- Remotely ssh/telnet into routers for troubleshooting
- Ticket creations regarding telecommunication circuit issues, and equipment failures
- Orchestrated vendors meet with local exchange carriers and Collins aerospace technicians
M
Maxim Health Care Staffing
Network Administrator 1
May 2023 - December 2023
P
PGCPS
Desktop Support Technician Intern
June 2018 - August 2018
Skills
Active DirectoryCiscoCisco Certified Entry Networking TechnicianCisco Certified Network AssociateCisco Unified Communications ManagerCisco WebExCommunication SkillsComputer Network OperationsComputer NetworksCyclingDatabasesDesktop SupportElectrical SwitchesHard Disk DrivesHealth CareInformation TechnologyInfrastructure ManagementIssue Tracking SystemsKnowledge of the Aerospace IndustryMaintenanceMicrosoft WindowsNetwork AdministrationNetworking SkillsNetwork RoutersProblem SolvingPuTTYSafety PrinciplesServicenowSolarWinds (Software)Stock ControlTechnical SupportTelecommunicationsTelnetTesting SkillsUser AccountsVoIPWide Area NetworksWireless Access Point