Nicole Sung

Location

Winston-Salem, NC
Boston, MA
Education
    Wake Forest University
    August 2021 - May 2025
    degree
    Bachelor's
    major
    Computer Science
    Sidwell Friends School
Work Experience
    Wake Forest University
    Information Technology Help Desk Technician, The Bridge
    Winston-Salem, NC, United States, 27110
    September 2021 - present
    company
    Wake Forest University
    title
    Information Technology Help Desk Technician, The Bridge
    overview
    • Addressed and analyzed 10 customers’ technical issues by troubleshooting software, hardware and connectivity issues • Delegated different levels of inquiries to appropriate technicians and coordinated with multiple departments • Enhanced customer service expectations by resolving technical issues in a timely manner • Composed summary reports for customers’ future visits for a better understanding of customers’ needs • Trained new employees by demonstrating typical problem-solving procedures to increase efficiency
    Center for Amazonian Scientific Innovation
    Student Researcher, Intelligent Remote Sensing in Conservation & Discovery Group
    Winston-Salem, NC, United States, 27110
    February 2022 - July 2022
    Wake Forest University
    Virtual Math Tutor
    Winston-Salem, NC, United States, 27110
    January 2022 - July 2022
Passion

I am passionate about being a change-maker in the world for social good! I enjoy working on different projects and being challenged every day.

Skills
Languages
CantoneseChineseEnglishSpanish
Technical skills
javasql
Leadership
    Women in Computer Science
    Treasurer
    June 2022 - present
    Association for Women in Mathematics
    June 2022 - present
    Wake Forest University
    Resident Advisor
    August 2002 - present
Hobbies
Archery
Fishing
Golfing