Nikhil Pullela

Master's

Computer and Information Systems Security

Cognizant

Security Analyst

• Effectively improved the resolution rate of security incidents handled by the monitoring team in a service desk environment by 40% from the previous year • Adept at identifying suspicious, unwanted, and malicious applications and domains, and using remediation tools like EDR, sandbox environments and isolation browsers to examine and whitelist/block them • Helped the SOC monitoring team yield better results by revamping the escalation matrix, email communication templates and assigning mandatory training for tools • Utilized Splunk as the main SIEM tool to monitor and index cyber trends across all 13 client companies and present to the leadership team • Drafted playbooks for use cases like Brute Force Hacking, Vulnerability Scanning, and MFA Token created which helped other teams and reduced the average ticket resolution time • Leveraged Splunk Enterprise Security to pull accurate logs for critical incidents and ensured faster resolution • Generated a ServiceNow dashboard to extract daily incident status reports which improved the resolution speed and quality by more than 50% • Facilitated the leadership team in reducing the time to acknowledge incidents by updating Splunk and revising the ServiceNow dashboard which had delayed new tickets • Designed reporting templates and timelines to share SOC findings with the client subsidiary