Nikhil Puthusseril
Location
Tampa, FL
Education
A
American Public University System
January 2022 - December 2023
degree
Master's
major
Emergency Management/Homeland Security
F
Florida State
Work Experience
A
Advance Hospitality
Customer Engagement Specialist AND Bartender
Tampa, FL, US
June 2016 - present
company
Advance Hospitality
title
Customer Engagement Specialist AND Bartender
overview
- Proficiently cultivated and nurtured client relationships during private events, resulting in a 30% increase in repeat business and implemented networking strategies that expanded both personal and company networks, resulting in a 20% growth in clientele
- Proactively addressed client concerns, achieving a 95% customer satisfaction rate and skillfully maintained a pleasant atmosphere, contributing to a 98% positive customer enjoyment rating
- Awarded Employee of the Year for outstanding client relations and network expansion
F
Florida Department of Law Enforcement
Operations Analyst I
Tallahassee, FL, US
December 2023 - May 2024
A
Advance Hospitality
Investigative Specialist
St. Petersburg, FL, US
February 2020 - July 2021
M
Melrose Management Partnership
Amenities Worker
Tampa, FL, US
May 2019 - August 2019
7
7 Eleven
Cashier
Land O'Lakes, FL, US
May 2019 - August 2019
See 2 More
Skills
Administrative OperationsBeverage ProductsBusiness PartnershipsCash ManagementCash Register OperationCommunication SkillsCourtesyCustomer Communications ManagementCustomer ExperienceCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceEvent ManagementFabric Application Interface StandardsFinancial AccountingFinancial ManagementIntelligence AssessmentInterpersonal SkillsKnowledge of FinanceKnowledge of HospitalityLaw EnforcementMaintenanceMerchandisingNetworking SkillsProcurement ManagementProfessional ResponsibilityResearch SkillsRoutingSafety PrinciplesSalesSelf MotivationStock ControlStrategic ThinkingSurveysTechnical Skills