Nilay Jain

Master's

Computer Science

Infosys

Technology Analyst

As a former Technology Analyst at Infosys Limited, I have gained valuable experience in automation and project management. I have designed Python and PowerShell scripts to increase productivity and created KANBAN practices to evaluate employees' skills. My profound knowledge of ServiceNow allowed me to create dashboards for efficient monitoring of client tickets, resulting in a 30% increase in ticket resolution count. In addition to my technical skills, I have strong leadership qualities. During my time at Infosys, I successfully managed and guided a team of 22 operations team members. I also organized knowledge transfer sessions and certification courses to help my team members upgrade their skills.