Niyat Reda

Location

Houston, TX
Oakland, CA
Education
    California State University-Los Angeles
    August 2018 - June 2022
    degree
    Bachelor's
    major
    Business Administration
    California State University
Work Experience
    City of Los Angeles Information Technology Agency
    IT Support Coordinator
    Los Angeles, CA, US
    January 2023 - January 2025
    company
    City of Los Angeles Information Technology Agency
    title
    IT Support Coordinator
    City of Los Angeles Information Technology Agency
    Support Specialist
    Los Angeles, CA, US
    January 2021 - December 2022
    City of Los Angeles Department of Los Angeles Building and Safety
    Helpdesk Intern
    Los Angeles, CA, US
    January 2020 - December 2020
    DevelopX A TruVenturo Company
    Product Support Specialist
    Los Angeles, CA, US
    January 2019 - December 2019
    VFS Global
    Operation Process Specialist
    San Francisco, CA, US
    November 2017 - January 2019
Skills
Amazon Web ServicesApple Mac SystemsAsanaAuditing SkillsBlockchainBusiness AdministrationBusiness Process ImprovementCloud ComputingCultural ActivitiesCustomer ExperienceCustomer SatisfactionDatabasesGoogle CloudHelp DeskInformation SystemsInformation TechnologyIT Service ManagementLeadershipLinuxMetricsMicrosoft OfficeMicrosoft ProjectMicrosoft SharePointMicrosoft WindowsOperational SystemsProblem SolvingProduct SupportProject ManagementReliability of SystemsSafety PrinciplesService DeliveryServicenowSmartsheetSocial PsychologySocial SciencesSoftware TroubleshootingSolarWinds (Software)Stock ControlTeam WorkingTechnical SupportUser AdoptionUser AssistanceWorkflowsZendesk