Nsy Archibong-Usoro

Bachelor's

Business Administration

Automobile Club of Southern California

Specialist Processor II / Book roll specialist

- Process all insurance transactions by utilizing online systems such as HUON, MACs, ICON, and Guidewire while maintaining knowledge of procedures needed to effectively perform - Team member from TX handling book roll project in processing for OH/KY/WV home and auto policies and successfully binded over 1500 policies and a growth of over 2.0 percent - Team player in handling issues relating to online Insurance Questionnaire (IQs) for auto and home insurances across all states serviced - Maintain professionalism when handling calls and making transfers to various department to better assist the customer - Serves as a reference point in providing pertinent information with regards to insurance questionnaire - Maintains thorough knowledge of various work processes, policies, systems and procedures needed in a high production environment