Nya James

Location

Wake Forest, NC
Education
    Wake Technical Community College
    January 2023 - January 2025
    degree
    Associate's
    major
    Information Technology (IT)
Work Experience
    CONDUENT
    Customer Service Representative
    July 2022 - March 2023
    company
    CONDUENT
    title
    Customer Service Representative
    overview
    - Reduced repeat customer callbacks by 90% through proper documentation, efficient troubleshooting techniques, and prioritizing a customer-centric approach to foster positive relationships and satisfaction. Utilized Salesforce, Microsoft - Productions, and Client-specific applications
Skills
Agile MethodologyAlgorithmsApple Mac SystemsAsanaCascading Style Sheets (CSS)Child DevelopmentCloud ComputingCommunication SkillsComputer ProgrammingCoordination SkillsCustomer ServiceDatabasesData StructuresDjango Web FrameworkFlask (Web Framework)Gantt ChartsGitGithubHTMLInnovationJIRALean Six SigmaLinuxMicrosoft WindowsMySQLOracle ApplicationsPhoneticsPrioritization of RequirementsProblem SolvingProgram Evaluation and Review TechniqueProject ManagementProject PlanningPython (Programming Language)Rapid Application DevelopmentResearch SkillsRestaurant OperationSalesforce.ComSchedulingScriptingScrum MethodologySoftware EngineeringSQL DatabasesStock Control