Oksana Anderson-Sherman

Master's

Human Resources

AvalonBay Communities

Sales and Service Supervisor

• Employee Engagement – Implemented incentive-based pay scale, allowing sales team to exceed monthly goals by 150%. Led trainings on competitor metrics and attributes, creating transparency and increased employee satisfaction. • Autonomous Work Ethic – Worked in fast paced environment, managing projects and leading community outreach, sales and operations while being staffed at 50% capacity. • Administrative Mastery –Pioneered new resident and retention methodology using excel and Salesforce, achieved occupancy rate of over 96%. Scheduled, delegated and completed 25+ daily tours and appointments. • Conflict Resolution – Resolved, with empathy and patience, 15+ daily customer concerns ranging from lease violations to neighbor concerns; mitigated community-wide construction project during COVID