Paige Lollar

Bachelor's

Psychology

UBS WEALTH MANAGEMENT/COGNIZANT

I T HELP DESK/SERVICE DESK/FINANCIAL ADVISING ASSIST REMOTE

- An important part of the Finance Assistant accurate and up-to-date financial records. This could involve maintaining ledgers, processing invoices or inputting data into accounting software - Assisting customers or clients who have questions about their accounts or billing statements - Identify IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents - Educate customers and communicates troubleshooting steps - Resolve routine hardware and software incidents and is able to apply knowledge, troubleshooting expertise, and judgment to resolve more difficult issues - Follow documented workflow and established standards - Escalate to the appropriate technical resources for more complex incidents