Patricia Son

Bachelor's

Sociology

Operations Partner

- Mr. K Car Wash + Super Duck Car Wash - Multiple Locations - Directed and oversaw accounts receivable and payable processes, ensuring precision, efficiency, and accuracy in financial transactions across multiple locations. Managed QuickBooks accounts to maintain financial integrity - Created data spreadsheets to control labor, inventory, and sales costs, optimizing resource allocation and enhancing profitability without compromising quality standards. Reviewed payroll, reports, and invoices for 80 - Streamlined administrative operations by responding promptly to customer and vendor inquiries, managing - Developed and updated employee policies, safety procedures, and training manuals annually to foster a culture of compliance and continuous improvement, achieving over 90% workplace satisfaction rate - Conducted thorough investigations and resolved employee complaints, including detailed interviews and compiling reports to ensure fair and compliant outcomes - Organized meetings and team events to foster team cohesion and morale, achieving 99% engagement - Collaborated with upper management and partners to maintain standards and meet organizational expectations - Oversaw daily operations across six startup locations, aligning activities with organizational objectives to achieve - Led diversity and inclusion initiatives by executing recruitment strategies, ensuring compliance with multi-state - Implemented equipment maintenance protocols, minimizing downtime, and ensuring optimal efficiency - Standardized procedures and developed over ten certification exams to ensure consistency and proficiency - Devised marketing strategies leveraging Google and social media to enhance brand visibility, maintaining a 4.75/5