- Cut merge conflicts by 13% using Git for version control and collaboration
- Developed Bash & Python scripts to automate tasks and increase productivity
- Tested, debugged, and documented automation applications for servers and switches
- Performed system administration tasks on Linux servers
- Configured and managed computers
- Provided exceptional customer service
- Worked on a variety of projects with different team sizes
- Maintained network and server infrastructure
- Assisted users with helpdesk inquiries
- Participated in new installations, testing, and special projects
- Used remote technology to guide other users and troubleshooting
- Reviewed ticketing system for tasks and issues
- Troubleshooted network issues