Quang Bui

Location

Tacoma, WA
Education
    University of Washington-Tacoma Campus
    September 2020 - June 2024
    degree
    Bachelor's
    major
    Information Technology (IT)
Work Experience
    Lavner Education
    IT Intern
    Seattle, WA, US
    June 2023 - August 2023
    company
    Lavner Education
    title
    IT Intern
    overview
    - Delivered troubleshooting and technical support to over 100 staff and students, achieving a 24-hour resolution time for 90% of reported issues - Provided hands-on coding assistance in Java and Python and software support to 56 students across seven groups - Created accounts for new users to access the software and submit tickets accordingly through JSM ticketing system - Provided end user support on general office applications such as MS Outlook, MS Word, MS Excel, and MS PowerPoint - Configured security settings within service management software for only authorized user access with Jira licenses
    University YMCA
    YMCA Membership Service Representative
    Tacoma, WA, US
    October 2021 - June 2023
    Champs Sports
    Sales Associate
    Olympia, WA, US
    June 2020 - October 2021
Skills
Languages
EnglishVietnamese
Skills
BackendCascading Style Sheets (CSS)Cisco IOSComputer ProgrammingComputer SecurityC Sharp (Programming Language)Customer Relationship ManagementCustomer SatisfactionCustomer ServiceData QualityFirewalls (Computer Science)HTMLInformation AssuranceInformation SystemsInformation TechnologyIssue Tracking SystemsJava (Programming Language)JavaScript (Programming Language)JIRAManagement SoftwareMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMySQLNetworking SkillsNetwork SecurityNode.JsOffice SuiteProblem SolvingProduct LinesPython (Programming Language)Retail CommerceRetention RateSafety PrinciplesSalesSalesforce.ComSales StrategySchedulingSelf MotivationService DeliveryService ManagementSimulationsSoftware SystemsSpreadsheetsSQL DatabasesSQLiteTCP/IPTechnical SupportUnixUser AccountsUser AssistanceVirtual Local Area NetworksVirtual Private Networks (VPN)VoIPWeb ApplicationsWeb DesignWide Area NetworksWi-Fi TechnologyWindows PowerShell