Queen Ahumareze

Master's

Informatics

Allscripts Touchworks SME

Clinical Informatics Specialist/ Onsite Support

- Providence St Jude and St Joseph Health - Provided Allscript Touchworks and Touchworks mobile support to all Physicians, Nurse Practitioner, and clinicians - Performs exploratory data analysis and data mining of healthcare claims and authorizations data - Designs, documents, develops and rolls out financial, clinical and utilization analyses using a variety of computing tools - Performs adhoc analyses that will vary in duration and complexity - Acted as a liaison between clinical care and information technology, supporting all care givers throughout the care continuum in the implementation, learning, use, adoption and optimization of clinical technologies - Performs Tier 1, 2 and 3 Application/Systems support as a Subject Matter Expert (SME - Participates in defining issues to be studied as well as the methodology to be used in addressing these issues - Interprets results and preparation of data findings in easily understandable format for varying levels of the organization - Utilizes SQL, SAS, Excel, and other BI tools to define, extract, validate, shape, and interpret data to meet business needs - Ensured that workflow and training knowledge delivered is consistent with and accurately reflects current national informatics and adult learning standards. Communicates technology changes, upgrades, and downtimes to clinical customers - Conducted workflow analysis to improve efficient, reliable use of the clinical information systems. Develops and maintains established standard of work and system design - Responded and assisted customers immediately upon request and follow up on previous interactions to ensure issue resolution, escalation or issue closure with as appropriate considering the dynamic nature of information systems and system priorities. Able to effectively communicate to clinical customers and is perceived as approachable and reliable - Demonstrated effective interactions and positive interpersonal skills in dealing with others in order to maximize productivity and positive employee relations. Actively and efficiently engage with key leaders, teams and subject matter experts to collaborate on and influence the design and development of projects, curriculum and workflows, and the integration of technology into patient care processes - Promoted highest attainable quality in the full life cycle of Clinical Information Systems - Serve as a professional role model in promoting the understanding, integration, and application of information technology in healthcare settings - Trained and registered providers on dragon mic and mobile application, FollowMyHealth - Taking calls from doctors and medical practitioners for setting up ID.Me registration in order for them to electronically prescribe medicine - Trained and registered Physicians and Clinicians on Electronic Prescribing Controlled Substance (EPCS - Created tickets using ServiceNow - Troubleshoot Active Directory - Grant security access all end users on Touchworks - Record all calls on tickets using CA service desk manager - Using Remote Control Viewer to remote in and solve issues on end user support - Resetting Allscripts security account passwords - Resolving issues regarding Advance Web, SJH Kronos, Outlook web, ShareVue, Res-Q, Enterprise Scan