Raheem Israel

Other degree

Washington Metropolitan Area Transit Authority

Station Manager

- Supervised employees, delegated tasks, scheduled manpower, and monitored performance to ensure - Led all station activities relating to customer service and assistance, security, reporting, data entry - Assisted customers in purchasing fare cards from fare media to help reduce issues or dissatisfaction - Mitigated risks by ensuring conformance to safety and security compliance protocol and requirements during opening and closing the train station - Conducted data entry analysis to help produce and write reports for leadership team - Formulated and implemented departmental and organizational policies and procedures to maximize - Mitigated operational risks by monitoring and enforcing staff adherence to rules, regulations, and procedures - Trained new staff members on best practices, operational protocol, and tactics to maximize - Bus Operator (1999-2012 - Executed the safe operation and transport of bus customers throughout the Washington Metropolitan - Area - Ensured customer satisfaction by timely offering proactive resolution ideas while driving actionable - Aided senior leadership during executive decision-making process, generating daily ride logistics and productivity records - Conducted preventative maintenance, checking gages, readings and oil/fluid changes to ensure safe - Implemented daily pre-trip inspections to reduce risks or delivery delays - Strengthened traceability, developing organization systems for federal documents, including logs - Sustained safety protocol, ensuring proper and cost-effective handling of vehicles - Supported management by reporting bus abnormalities for corrective action - Bus Operator