Ramon Emilio Tambunting

Bachelor's

Marketing

The TJX Companies, Inc.

Customer & Associate Experience Co-op at HomeGoods/Homesense

• Gained a thorough understanding of the intricacies of an industry leader in off-price retail and its various brands Fortune 100 company • Partnered with the marketing team on promotional efforts, including the launch of 1,000th store, driving brand visibility and customer engagement. • Negotiated deals with major American Vendors to provide catering solutions for stores • Created a streamlined tracker for enhanced viewing of high-risk customer complaints, recorded pertinent details of each case meticulously. Improving customer satisfaction 100+ cases • Developed a new employee recognition program from the ground up, aimed at boosting internal morale and supporting the company’s branding as an employee-first organization. • Played an integral role in producing internal video content videos for employee engagement programs, focusing on customer-centric culture, which enhanced brand perception and associate performance.