Customer & Associate Experience Co-op at HomeGoods/Homesense
Framingham, MA, United States, 01705
July 2024 - December 2024
company
The TJX Companies, Inc.
title
Customer & Associate Experience Co-op at HomeGoods/Homesense
overview
• Gained a thorough understanding of the intricacies of an industry leader in off-price retail and its various brands Fortune 100 company
• Partnered with the marketing team on promotional efforts, including the launch of 1,000th store, driving brand visibility and customer engagement.
• Negotiated deals with major American Vendors to provide catering solutions for stores
• Created a streamlined tracker for enhanced viewing of high-risk customer complaints, recorded pertinent details of each case meticulously. Improving customer satisfaction 100+ cases
• Developed a new employee recognition program from the ground up, aimed at boosting internal morale and supporting the company’s branding as an employee-first organization.
• Played an integral role in producing internal video content videos for employee engagement programs, focusing on customer-centric culture, which enhanced brand perception and associate performance.