Raul Emery

Associate's

Entomology

HELIX WATER DISTRICT

Customer Service Supervisor May 2018鳳resent

- Supervise eight employees including six customer service representatives and two customer service specialists - Render technical leadership to plan, delegate, and supervise the Customer Service Team, while collaborating with customer service manager in evaluating customer service staff - Address and solve customer concerns in-person, by telephone, or through email, mail, and fax. Oversee initiation and manage termination process of residential, commercial, and temporary construction water service accounts - Respond to questions regarding utility bills by reviewing online consumption history and conducting research