Rene Romo


Location

Chicago, Illinois
Education
    Northwestern University
    June, 2012 - June, 2016
    degree
    Bachelor's
    major
    Computer Science
    coursework
    Machine Learning
    Artificial Intelligence
    Data Structures and Management
    Algorithms and Complexity
    Website Design and Authoring
Work Experience
    Northwestern University
    Tier 1 Senior Help-desk Analyst
    October, 2012 - June, 2016
    company
    Northwestern University
    title
    Tier 1 Senior Help-desk Analyst
    overview
    Provided support for university services through phone and email in a fast-paced environment. Performed malware removal, data recovery, and operating system re-installations. Diagnosed issues and resolve or sent to specialists as necessary.
Fun Fact
I've visited Shakespeare's Grave
Passion
history, video games
Skills
Languages
Spanish
Technical skills
c#c++javascriptpython
Skills
Collaborative Problem SolvingCustomer ServiceMicrosoft OfficeTechnical SupportTechnical WritingTroubleshootingVisual Studio
Leadership
    Society of Hispanic Professional Engineers (SHPE)
Hobbies
Video Games
Electronics