Roselene Gabun

Bachelor's

Computer Science

Alameda County

Recruiter and Area Coordinator

Manage the recruiting of election workers for over 20+ locations across 5 cities, ensuring a smooth election. - Developed comprehensive documentation for the ALCO poll worker system, enhancing operational efficiency, and ensuring poll workers navigate the system effectively. - Provided exceptional digital support by guiding users in setting up and updating their profiles, ensuring a smooth experience for all candidates. - Conducted heavy data entry and phone operations of up to 50+ daily calls, maintaining accurate records of election worker information and contact details. - Utilized telemarketing techniques to reach out to potential election workers, effectively communicating the importance of their role in the democratic process. - Played a key role in identifying and addressing gaps in HR processes and cybersecurity practices related to handling Sensitive Personal Identifiable Information (SPII). - Collaborated with the team to provide actionable feedback on UX/UI enhancements for the poll worker webpage, resulting in a significant reduction in user confusion and a decrease in incoming phone calls.