Roxie Mays

MBA

Business Administration

MARRIOTT I NTERNATIONAL, GAYLORD OPRYLAND RESORT AND CONVENTION CENTER

Sales Manager II

- Handled customer inquiries and lead requests for groups (e.g., Full Service and Select Service/Extended Stay, 10-99 peak room nights) within predefined Group Sales parameters - Aligned customer preferences with brand needs and actively up-sell business opportunities to maximize revenues and drive customer - Maintained business turnover process to ensure excellent customer service - Demonstrated exceptional selling skills, strong communication skills, and a detailed understanding of event planning process, food and beverage services, and property operations - Achieved 170% quarter one sales goal from January 2020 - March 2020, my first quarter, despite group slippage due to COVID -19