Ruby Fan-Chiang

Bachelor's

Data Science

DC Tech USA

Customer Technical Support

- Collaborate with team members to identify and address colocation data center and IP address related issues in timely manner - Maintain data protection measures such as firewall configuration and black and white lists - Kept track of server activities, such as data flow and bandwidth of network communicate efficiently and accurately with engineers for the issues reported by clients - Demonstrate expertise in troubleshooting complex technical problems through multiple operating systems, including Windows - Linux, Ubuntu, and CentOS to ensure minimal downtime - Maintained high levels of customer satisfaction by quickly addressing and solving technical challenges - Uphold high-quality service standards by strictly adhering to company policies and procedures to ensure consistent service